Refund & Cancellation Policy — WatchIt 2.0

This Refund & Cancellation Policy ("Policy") governs all monetary transactions, sponsor campaign deposits, wallet top-ups, and payout redemptions conducted on the WatchIt 2.0 Android application (com.watchit.android), the official website at watchitmediagroup.com, and the Sponsor Business Portal at business.watchitmediagroups.com, operated by The BGroups ("WatchIt", "Company", "we", "us", or "our").

By creating an account, depositing campaign funds, or initiating redemption requests on the Platform, you acknowledge that you have read, understood, and agreed to be bound by the terms outlined in this Policy.

Sponsors and content creators top up their Campaign Wallet on the Business Portal via direct bank deposit and screenshot verification to finance YouTube promotional campaigns. Refund eligibility is handled as follows:

• 100% Refund of Uncommitted Campaign Balance: If a sponsor decides to pause, conclude early, or archive a YouTube campaign, any uncommitted monetary balance remaining in their Sponsor Campaign Wallet that has not been allocated or paid to users for completed tasks is 100% refundable upon written request.
• Completed Verified Tasks (Strictly Non-Refundable): Monetary funds that have already been credited or disbursed to users for successfully verified YouTube keyword searches, watch-time duration, and code verification represent completed promotional labor and services. These amounts are strictly non-refundable.
• Campaign Moderation Rejections: If a submitted YouTube campaign is rejected by our compliance team due to violations of our Sponsor Content Policy (e.g. prohibited or copyrighted content), 100% of the allocated budget will be immediately returned to the sponsor's Campaign Wallet or refunded to their bank account.

Because WatchIt 2.0 uses a direct manual wallet top-up model (direct bank/wire transfer with screenshot proof & UTR submission) rather than third-party automated payment gateways, top-up disputes are handled directly by our finance desk:

• If a deposit screenshot is uploaded with an incorrect UTR, illegible receipt, or mismatched amount, our finance team will request clarification via email within 24 business hours.
• If a bank transfer fails or is reversed by the sending bank, any corresponding unspent wallet credits will be adjusted accordingly.
• Accidental duplicate bank transfers will be fully refunded to the originating bank account within 3 to 5 business days after bank statement reconciliation.

Applicable deductions for approved refunds:

• Banking Settlement Charges: Interbank transfer or wire remittance charges incurred during refund processing may be deducted at actual cost from the refund amount.
• Platform Setup Fees: Any campaign setup or priority onboarding fees are non-refundable once campaign distribution has commenced.
• GST (18%): Goods & Services Tax remitted to government authorities under a formal GST invoice is non-refundable, but a credit note will be issued in compliance with Indian GST regulations.

Rules governing user reward withdrawals and redemption requests:

To request a refund of uncommitted campaign funds or dispute a wallet deposit, follow these steps:

All verified refund requests are processed strictly within the following turnaround times: